Shipping and Returns

Shipping

 

All our pieces are handcrafted to order & require 5-7 business days for production. If you need an item faster, please contact us and we will try to accommodate your request based on production scheduling.

 

GREECE (via ELTA COURIER)

• We offer free shipping for orders over 60€.

 

For orders under 60€, the shipping cost is:

• 5.00€ (delivery in 1-2 working days)
• 5.00€ Cash on delivery (delivery in 1-2 working days)

 

EUROPEAN COUNTRIES (via Hellenic Post)
• 10€ Registered mail (delivery in 5-10 working days)

If you prefer a faster method of shipping, please contact us to make arrangements and inform you on the extra shipping charge.

 

For any special queries please contact us at: info@kokodialma.com

 

Delivery within the EU is not subject to duties or additional taxes. However, if you are a customer from a NON EU country, you might be asked to pay further duties at customs’ controls. We have no control over possible additional charges or inspections.

 

Returns

Any item purchased from our site can be returned (unless indicated at the time of purchase as Non-Returnable). Returns are accepted, as long as the items you are returning are in the same condition in which you received them, i.e. in their original undamaged packaging. Items that have been washed or worn cannot be returned or exchanged. Before returning an item, you must send us an e-mail to info@kokodialma.com making sure you have included your order code.

 

Once your request to return an item has been approved, ship the package to us at:

 

Anoixia Almasidou

Egeou Pelagous 36

Agia Paraskevi 

15342 Athens Greece.

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You may return an item within 14 days following its date of delivery.

 As for your return, we offer you plenty of options: 

  • 100% store credit via personal discount code. You can apply that code on your next order from our e-shop and the amount will be automatically deducted. After we receive the goods returned we e-mail you the discount code.

  • Full amount refund. Refunds are processed within approximately three (3) business days of our receipt of the goods returned. Your refund will be credited back to the same payment method used to make the original purchase on the site.

  • Exchange with another piece or size. If you want to replace it with something else available, then you need to inform us in advance in order to keep your new item reserved for you. In that case just email us at kokodialma@gmail.com

 

Please note that the initial shipping charges cannot be refunded.

 

Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall be send back. Make sure to include contact information with the return and if possible, please provide us with a tracking number. We suggest you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. As soon as we receive it back we’ll send you a confirmation mail to inform you about. Don’t forget to check your junk mail, because sometimes our emails land in there.